Phantom is committed to providing the best possible customer care and attention before and after your purchase. At all times, Phantom is committed to following these service guidelines. We promise to: Handle all your inquiries in a friendly, professional and timely manner. Offer you customized solutions that meet your specific screening needs. Provide you with written quotes upon request. Schedule your screen installation at a mutually agreed upon time. Guarantee that our sales and installation professionals always present themselves as representatives of the company. Perform installations responsibly and professionally to ensure the integrity of your home. Demonstrate the use, service and maintenance of your screen following its installation. Review your warranty with you and guarantee your purchase is registered under Phantom’s Corporate Warranty Program. Follow-up with you to confirm your satisfaction with your products and services. Value your ongoing feedback and welcome your thoughts on improving our products and services. Phantom Screens is committed to being recognized as the industry leader in providing quality retractable screening solutions to the markets we serve, driven by a determined focus on the customer.